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Customer Support

If you have a question about using File And MP3 Tag Renamer:
Please see the section entitled Frequently Asked Questions for answers to common questions. Most likely your question or problem is already answered there .If it is not, or if you just need more help, The best way to report problems or send your comments is to send an email to


Send us your comments to! We'd love to hear from you! We would appreciate your assistance by granting permission to use your comment ,compliment,complaint, or suggestion for the betterment of our products and service. Please include a line in your email document if we have that permission. No permission will be assumed. Thank you!

Bug Reports

If you have found a bug in the software, or you have other good ideas of our product, please let us know by emailing us at

When reporting problems, please include the following information:

  • Is the problem reproducible? If so, how?
  • Which version of Windows are you running (Windows 98, Windows 2000, etc.)?
  • Which version of File and MP3 Tag Renamer are you running (to view which version of File and MP3 Tag Renamer you are using, choose "About.." in the Help menu)? Please include the entire "version" line in your problem report.
  • If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.
Order problem

If you do not get your File And MP3 Tag Renamer full version in a timely manner or if you've lost it, please Send E-mail to Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.

Currently File And MP3 Tag Renamer is only distributed on the Internet. If you are interested in exchanging links with us, or would like to help us with physical distribution, promotion in software compilations, or business cooperation, kindly let us know! We are open to various levels of cooperation.
Please send E-mail to

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